{"id":65,"date":"2017-09-28T15:24:25","date_gmt":"2017-09-28T15:24:25","guid":{"rendered":"https:\/\/evalnova360.com\/wp_evalnova\/?page_id=65"},"modified":"2017-12-18T13:21:13","modified_gmt":"2017-12-18T13:21:13","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/evalnova360.com\/en\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"

Convert Evaluations into Benefits<\/h1>\n

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Manage your reputation<\/h3>\n

Improve your On-line reputation and make opinions more profitable by increasing the scores and influencing your evaluations from Tripadvisor, Google, etc..
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Strengths and Weaknesses<\/h3>\n

Improve the aspects which are a major concern for customers and reinforce their strongest aspects.
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Communicate with your Customers<\/h3>\n

Establish a dialogue with the customer before, during and after the provision of your services.
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Our objective is to the improve the most positive aspects in the evaluations by your clients<\/h2>\n

From any media<\/h3>\n

Responsive platform. Obtain evaluations from all devices: tablets, kiosks, web pages, mobile telephones, QR codes, e-mails, etc.
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Alerts in Real Time<\/h3>\n

Anticipate potential problems by our alerts system which permits you to manage the incidents and implement the suitable measures.
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Contact Segmentation<\/h3>\n

Take one more step and complete the profile of your customers (e-mail, mobile phone, etc.) and carry out marketing actions with them.
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Increase Sales and Cross-Selling<\/h3>\n

Send promotional coupons, exclusive offers by e-mail or sms after receiving their opinions.
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Dashboard<\/strong><\/h3>\n

Our Business Intelligence platform facilitates real time analysis by means of our dashboard and a series of automatic reports. Compare results with the defined objectives and configure your management indicators (KPI\u2019s).<\/p>\n<\/div>

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Would you like to see this process in action?<\/h3>\n

If you would like to see the implementation of our solution, you may request a demo:
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